Order Placement and Shipping Policy

1. Order Placement

1.1 Customers can place orders through our online store or over the phone.

1.2 For online orders, customers can choose from available shipping options during checkout.

1.3 For in-store purchases, customers can opt for home delivery or collect their items in-store.

2. Order Processing

2.1 Once an order is received, our team will process it within 1-2 business days.

2.2 For in-stock items, orders will typically be processed and shipped within the same day if placed before [time] on a business day.

2.3 For out-of-stock items, customers will be notified of the expected delivery time frame via email or phone.

3. Shipping

3.1 We offer several shipping options, including standard, express, and next-day delivery, depending on customer preferences and item availability.

3.2 Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

3.3 Shipping costs will vary based on the selected shipping method, order size, and destination.

4. Delivery

4.1 For B2C customers, deliveries will be made to the address provided during checkout.

4.2 For B2B customers, deliveries can be made to the specified business address or a designated recipient.

4.3 Deliveries will be attempted during standard business hours, Monday to Friday.

4.4 If no one is available to receive the delivery, a delivery attempt notice will be left, and customers can arrange for redelivery or collection as per the courier's instructions.

5. International Shipping

5.1 We offer international shipping to select countries. Additional shipping charges and delivery times may apply.

5.2 Customers are responsible for any customs duties, taxes, or import fees associated with international orders.

6. Delivery Tracking and Support

6.1 Customers can track their order using the provided tracking information on our website or through the courier's tracking portal.

6.2 For any delivery-related inquiries or assistance, customers can contact our customer service team at [email protected] or call 01422 766444.